Terms & conditions

These terms govern your use of this website, app and the chauffeur service operated by Comfort Limo DWM in Las Vegas, Nevada. Booking a ride, submitting a quote request or creating an account means you accept them, in addition to the confirmations we send for each reservation.

The service is operated from Las Vegas and serves Clark County and destinations reachable from it. You must be at least 18 years old to reserve, and the person named on the reservation is responsible for the fare.

A quote is an offer, not a reservation. Your ride is reserved only when dispatch confirms it and issues a booking reference with a private access code, and both appear on the confirmation we email you.

Changes to a confirmed reservation — time, address, passenger count, vehicle class — are subject to vehicle availability and may change the fare. Dispatch will quote any change before it is applied.

Every quote is calculated by our pricing engine at the moment you request it, from the pickup and drop-off locations, vehicle class, duration and current market rates. The fare shown on your confirmation is the fare we honor for the trip described.

Payment is due on arrival and is settled with the chauffeur by card, cash or an approved corporate account. No card is charged or pre-authorized online when you book.

Additional charges may apply, and are disclosed where they occur: airport and terminal access fees, extra stops, additional waiting beyond the free waiting period, hourly charter time beyond the booked minimum, tolls, and a cleaning fee for excessive spillage, smoke or damage. Gratuity is at your discretion.

Cancellations and time changes made more than four hours before the scheduled pickup are free of charge.

Cancellations inside four hours of pickup, and no-shows where the guest or chauffeur cannot connect, are charged a cancellation fee of 50% of the quoted fare. A no-show after the full waiting period is charged in full at the driver's discretion.

Airport pickups are tracked by flight number. We adjust the pickup time to the actual arrival at no extra charge. Free waiting time is 60 minutes for domestic arrivals and 75 minutes for international arrivals; extra waiting is billed in 15-minute increments.

Hourly charters have a three-hour minimum. Time begins at the scheduled pickup time.

Smoking, vaping and cannabis use are prohibited in every vehicle, without exception. Open containers of alcohol are not permitted for anyone under 21, and Nevada law applies inside the vehicle.

Seat belts must be worn while the vehicle is moving, and the maximum seating capacity must never be exceeded. Chauffeurs may end the ride of any passenger who is abusive, intoxicated, or a safety risk, with the fare still due.

Damage, soiling or smoking remediation found after a trip is charged at the actual cost of repair or cleaning, with photographic documentation on request.

We provide service to riders with disabilities on the same basis as every other guest, as required by the Americans with Disabilities Act.

Service animals are always welcome in the passenger cabin at no charge, and are never treated as pets or luggage. Wheelchair-accessible vehicles are available on request: tell dispatch at least 24 hours before pickup so a suitable vehicle is staged, and we will confirm the specific vehicle assigned to you.

Chauffeurs assist with mobility devices, doors and luggage at no charge. Let us know if you prefer a quiet ride, large-print or verbal confirmation, or extra time to board, and we will note it on the reservation.

This website targets WCAG 2.1 AA: keyboard-reachable controls, visible focus states, labelled form fields, sufficient contrast and screen-reader-friendly structure. If any part of it blocks you, contact us and we will fix it and complete the booking with you directly.

Every chauffeur holds a Nevada Transportation Charter Party permit, passes a background check, drug and alcohol screening, and is re-verified annually. Vehicles are commercially insured, inspected on a maintenance schedule, and cleaned between trips.

Child seats are available on request when they are named in the reservation. Chauffeurs drive to posted limits and weather conditions and may adjust a route for safety; safety decisions always take precedence over an estimated arrival time.

Our pricing engine calculates fares from stored rate cards and published local market rates, and an AI concierge writes the vehicle recommendation shown with your quote. AI is used to inform a choice, never to make a legal or financial decision about you, and it cannot change the fare already confirmed on a reservation.

A human dispatcher reviews and assigns every reservation and has final authority over pricing questions, vehicle assignment and ride disputes.

Traffic between your device and our dispatch systems is encrypted in transit, and reservation records are encrypted at rest. Card details are never stored on our servers: on-arrival card payments are processed by a PCI-DSS certified provider.

We collect only what runs the ride — trip details, contact details, and vehicle telemetry during an active trip, retained for 90 days for safety and dispute resolution. We do not sell rider data or share your address with marketing partners. The full picture is on our security page.

Report suspected fraud, a spoofed message claiming to be us, or a vulnerability you believe is exploitable to the support email below. Our response desk triages within 15 minutes, around the clock.

We send transactional messages about your reservation — confirmation, chauffeur and vehicle details, arrival notices and receipts. Marketing messages are sent only if you opt in, and every one of them carries an unsubscribe link.

We are not liable for delays or failures caused by traffic, weather, road closures, airport or venue operations, acts of authorities, or other events beyond our reasonable control. Estimated travel times are estimates, not guarantees.

To the maximum extent permitted by Nevada law, our liability for any claim relating to a ride is limited to the fare paid for that ride. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.

Property left in a vehicle is held for 30 days and returned by arrangement; we are not responsible for items left behind.

The service details on this site — fleet, vehicle classes, service areas, hours and contacts — are published as structured data so search engines and AI assistants can read them accurately, with one canonical page per topic and clean semantic markup.

Corporate accounts can request a ride history and on-time summary for any period, prepared by dispatch. If you find an outdated price, a broken link or an incorrect detail anywhere on this site, send it to the support email and we will correct it.

These terms are governed by the laws of the State of Nevada. Before any formal action, contact us so we can try to resolve the issue directly; unresolved disputes fall under the courts of Clark County, Nevada.

We may update these terms as service details change. The version in effect is the one published here when you make a reservation.