Cybersecurity & privacy
Your ride is private. The engineering behind it is not an afterthought.
A booking reveals your name, your location and your schedule. We treat that as sensitive infrastructure — minimized, encrypted and never sold.
Encrypted transport
TLS 1.3 on every request between your device and our dispatch systems.
Encrypted storage
Reservation and account records are encrypted at rest with AES-256.
Tokenized payments
Card details go straight to a PCI-DSS certified vault — we never store a card number.
Signed sessions
Every session is signed and scoped; tokens expire and can be revoked instantly.
Least-privilege access
Dispatch staff see only the ride data they need to run the shift.
Chauffeur vetting
Background checks, drug screening and annual re-verification for every driver.
What we collect, and why
- Trip data — pickup, drop-off, time and passenger count, used to price and dispatch the ride.
- Contact data — name, mobile and email, used to confirm the reservation and reach you on the day of travel.
- Payment data — held by our payment vault, not by us. We keep only the last four digits and the receipt.
- Telemetry — vehicle position and trip progress during an active ride, retained for 90 days for safety and dispute resolution.
What we never do
We do not sell rider data, share your address with marketing partners, or keep card numbers on our servers. Chauffeurs receive only the pickup and drop-off for the trips assigned to them, and lose access the moment the ride closes.
Cookies
We use strictly necessary storage to keep you signed in and to remember an unfinished booking. No advertising trackers are installed on this site.
Report a security issue
Suspected fraud, a spoofed message claiming to be us, or a vulnerability you believe is exploitable: report it and our response desk triages within 15 minutes, around the clock. Email comfortlimodwm@gmail.com or call (702) 506-4580.